Enter behaviour change techniques... nudge, nudge!

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James Powell's picture
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Enter behaviour change techniques... nudge, nudge!

This topic explores an alternative to traditional learning by suggesting an unusual changing behaviour process known as 'Nudging'. I realise some of my colleagues may question the use of such a process in the context of life-long-learning. However, what I am looking to do is for PASCAL to explore alternative ways of adults, citizens and communities learning to have the confidence to try something new and better for themselves. Often they fail to learn through conventional routes.

So what is 'Nudging'? A simple example might help understanding!!

Sports UK is an organisation that has begun to enter the realm of behaviour change techniques which involves nudging people’s behaviour in the desired direction that didn’t involve the traditional carrot or stick approach. Some ingenious/crazy person designed a ‘fun’ litter bin.

A fun litter bin? Eh? I’m talking about bins that make funny noises when an item is dropped into it or the voice of the X Factor (Peter Dickson) congratulating you for using the bin. Ok, some people might actually be put off using the bin if it spoke to you, but the idea was there; if you can nudge a person to modify their behaviour using subtle techniques (or not so subtle in the case of the bins) you are potentially more likely to be successful.

UrinalflyAnother example of ‘fun’ behaviour nudging techniques that have been used comes from Amsterdam Airport. Another ingenious/crazy person designed a fly sticker to be placed within the men’s urinals at the airport. The sticker gave men something to ‘aim’ at and thereby producing less mess to be cleaned up! There was no polite (or impolite) notice in the loos asking the gentlemen to be more careful, there was just a simple fly sticker placed in each urinal...and it worked!! Take a look http://www.urinalfly.com/ 

Cass Sunstein – a Law Professor at Harvard – recently gave a most interesting video production on ‘Nudging and its Impact’ which may also stimulate thoughts in PASCAL readers:

 

 

So, PASCAL colleagues, can you think of a crazy/ingenious way of getting citizens and communities to be more sustainable?

Mike Osborne's picture
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Nudging in Adult Literacy

The use of behavioural modification techniques at first glance will horrify many of our colleagues, but of course we are all aiming to do this in many of our day to day lives. A lot of work in this area has been undertaken in the UK by the Behavioural Insights Team, who have emerged from the Cabinet Office. They are currently, amongst other things, looking at how 'nudge' techniques can be developed in the area of adult literacy and numeracy within the ASK project, and that in turn links to work we are doing here in Glasgow in our Urban Big Data Centre. One of our core objectives in that centre is to understand more about how people live, move, work and learn in the city, and to see what interventions can potentially be put into place to improve lives.

Chris Duke's picture
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Joined: May 7 2010
Nudging and behavioural modification techniques.

Mike Osborne hints at instinctual discomfort about using techniques that may try to alter behaviour, without being upfront about how and why. If it is about users peeing accurately in the urinal no-one will get too upset.

The question arose long ago with subliminal advertising that penetrates consciousness without our senses discerning the message explicitly. The motive and intended result of the nudger also come into play: 'dog-whistle' politics whereby people's prejudices (eg. hostility to new immigrants or the unemployed) are covertly aroused without being 'politically incorrect' is an example.

I hope that the OTB theme of ethical approaches to sustainability within 'Development and Environment' will pick this up presently. Are people to be treated as responsible informed and judgement-making individuals?  - or is time too short for that? Must they be nudged? - or coerced? -into what we - or governments - judge to be the greater good? 

James Powell's picture
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Nudging - Why suggest it.

In order to get discussion going for this section I thoughts I would put up an interesting yet controverisal process for change. The trouble is we often keep using the same old ways that don't work for life long learning, especially for those who found learning difficult in the past.

What I hoped to engender was a discussion of a number of useful learning processes for adults, citizens and communities. So in another Forum in this theme, the use of social media and especially video material put together by citizen reporters in stories is in a language that engages learners and helps them gain confidence to try. So what other ways can PASCAL think of that might do a better job.

So what Chris Duke says is right. However, it is not about treating citizens as being informed and with good judgement. It is about respecting their ways of communication and knowledge sharing. So what can Chris, or others suggest are more ethical ways of learning practical wisdom for the real world?

The first entry might introduce nudging in this way, but the messages seem to have done what I had hoped.

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